VOIP and Messaging apps
Leveraging cutting-edge digital tools like Aircall and MessageMedia, we help our clients to have better conversations with their customers in a more integrated way - with HubSpot.
The VOIP and Messaging advantage
Connectivity
Calls or text information go better when you can tie all the right information together. Integrate with your CRM and sync with your flows and automations.
Visibility
Get rid of the guesswork, see conversations, team metrics or campaign metrics in real time all in your CRM.
Scalability and flexibility
Easily scale and adapt your communication systems as your business grows.
Delighted customers
Ensure easy interaction and swift responsiveness to optimise operational efficiency.
Concentrate's VOIP and Messaging platforms
Concentrate’s partners, Aircall and MessageMedia are not only leaders in their space, but they've invested in the HubSpot ecosystem. This means their products sync with HubSpot to give you greater visibility and functionality on every call, or every message.
Imagine the power of your phone system integrating into your workflows, reporting and automations. The outcome? Everything you need for sales and customer service in one place.
How we can help
As a HubSpot Agency partner, Concentrate will implement Aircall and MessageMedia into your HubSpot instances, ensuring these powerful communication tools work perfectly within your existing ecosystem.
Installation
A smooth setup process tailored to your business requirements, minimising downtime as well as integration with your existing systems.
Configuration
We can configure Aircall and MessageMedia to fit your specific communication needs, from facilitating inbound calling and call routing rules to SMS messaging via workflows.
Customisation
We can personalise your VOIP and messaging experiences, enhancing functionality and aligning with your business processes.
Ongoing support
We help you maintain and optimise your VoIP and messaging environments.
Features and benefits
- Connectivity - One-click integrations to match your workflows.
- Efficiency - Automatically log details, including recording, comments, and tags.
- Flexibility - Access from anywhere. Add numbers or users, or change routing rules any time.
Aircall and HubSpot
Aircall easily integrates with HubSpot, and when you bring these two innovative solutions together, you get:
- All-in-one HubSpot ecosystem - centralise customer interactions.
- Automatic call logging - track call data directly in HubSpot, generating comprehensive customer records.
- Conversation intelligence - real-time call transcription and keyword tracking for actionable insights.
- Tag syncing and ticket creation - automate workflows and manage customer interactions efficiently.
- Custom properties and workflows - trigger automated actions based on call data, optimising follow-ups and customer engagement.
- Click-to-Call - instantly connect with customers without leaving HubSpot, improving response times.
Features and benefits
MessageMedia is designed to help businesses of all sizes create more meaningful connections with their customers. Whether you need to reach out via SMS, social media, or any of the 85+ integrations, MessageMedia's platform is built for multichannel messaging. Here are some key benefits:
- Easy-to-use platform – no wasting time getting to grips with a complex system.
- Direct carrier connections - reliable message delivery with direct links to carriers.
- On-shore delivery - faster and more reliable message delivery within your region.
MessageMedia and HubSpot
MessageMedia's integration with HubSpot is a game-changer for businesses aiming to optimise their communication strategies. Whether its marketing campaigns, meeting and event reminders, automated sales follow up or customer satisfaction, make the most of your two-way conversations backed by HubSpot’s data and automation:
- Automated and real-time messaging from one shared inbox - drop SMS into your HubSpot workflows to automate and trigger messages.
- Comprehensive tracking - monitor content, delivery times, and link clicks to understand what works and why, all from within HubSpot.
- Mobile management - stay on top of your conversations with the MessageMedia mobile app, allowing you to send and receive messages, and manage all interactions on the go.
- Enhanced customer engagement - use contact and deal records to have personalised conversations without ever leaving HubSpot.
Ready to transform your communication strategy?
FAQ
VoIP technology transmits sound waves online in the form of IP data packets, transforming your voice into data that travels over the internet and is decoded on the other end. All you need is a stable internet connection and a VoIP service provider. For HubSpot users, integrating VoIP can enhance communication capabilities, streamline workflows, and improve customer interactions by leveraging HubSpot's CRM features.
First, ensure the provider’s solutions are compatible with HubSpot, allowing for smooth integration and collaboration. Then assess the provider’s reach and agility to confirm they can support your geographical and operational needs, enabling easy communication across various locations. Look for competitive pricing and comprehensive service packages that offer good value. Robust cloud call centre services are essential, as they provide the flexibility and scalability needed to enhance your operations.
VoIP systems support unified communication, integrating calls, texts, emails, and chats into one platform for streamlined operations. They also offer easy integration with CRM systems like HubSpot, allowing for smooth connectivity and improved workflow efficiency. Additionally, VoIP provides enhanced features such as advanced call recording, monitoring, and interactive voice response (IVR) capabilities, further improving communication and operational effectiveness.
VoIP provides substantial cost savings by reducing call management expenses, making it a cost-effective solution. It also enhances accessibility, enabling remote and flexible work environments, which is crucial in today's dynamic work landscape.
VoIP solutions come with reduced maintenance costs, significantly lowering expenses compared to traditional systems. They also support third-party integrations, enabling easy connectivity with HubSpot.
VoIP solutions provide advanced call centre features and enhanced functionalities without the need for physical hardware, making them more efficient and versatile. VoIP systems are highly scalable, allowing businesses to easily expand or reduce services as needed to match their growth.
A business VoIP phone service is a unified communication solution that handles calls, texts, emails, and chats over the internet. It integrates with other business software, such as HubSpot, providing versatility and efficiency.
VoIP provides affordable enterprise solutions, allowing access to robust communication tools at lower costs compared to traditional phone services. This cost-effectiveness enables medium-sized businesses to allocate resources more efficiently while maintaining high-quality communication.
VoIP systems support integration with HubSpot, enhancing overall operational efficiency and workflow integration. This connectivity enables data sharing and collaboration across departments, further streamlining business processes.
VoIP phone services provide valuable performance insights through industry-specific analytics, which can be used to optimise employee performance and customer interactions. This data-driven approach helps medium-sized businesses make informed decisions and improve overall business outcomes.
